Cookie policy

Cookie Notice

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about and examples of the individual cookies we use and the purposes for which we use them in the table below:

Cookie Vendor Purpose
Prevayl

These cookies are essential for our site to enable us to:

  • Track your cookie preferences
  • Enable security and trusted web traffic
  • Enable Live Chat
  • Enable secure payments
  • Manage the performance of the website
  • Secure your login and account details
  • Save your shopping carts between visits
  • Manage the language and currency preferences
ZenDesk

Cookies from this vendor are essential to enable us to provide support services such as:

  • Live Chat
  • Enable Zendesk support features for customers
Optimizely

Cookies from this vendor are essential to enable us to provide testing capabilities to optimise the website experience.
Google

Cookies from this vendor are used to enable us to:

  • Essential work to analyse website performance and feature usage for internal analysis and website optimisation
  • Optimise and engage customers with marketing materials and campaigns
  • Essential work to analyse marketing campaign performance for internal analysis and optimisation
Facebook

Cookies from this vendor are used to enable us to:

  • Optimise and engage customers with marketing materials and campaigns
  • Essential work to analyse website and campaign performance for internal analysis and optimization

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site and/or our site’s full functionality may not be available to you.